Information About Us
This website is operated by Loft Boarding Scotland Ltd (LBSL, we, us, our), a company registered in Scotland under company number SC564453 and with its registered office at 6 Balcomie Gardens, Kirkliston, Edinburgh, EH29 9GD.
To contact us please see our Contact Us page.
These terms and conditions confirm the legal terms (Terms) on which we will sell the products (Products) listed on our website (our site).
These Terms apply to any contract between us for the sale of Products (Contract). Please read them carefully and make sure that you understand them before you place your order. You should also print a copy of these Terms for your future reference.
Use of Our Site
Your right to access and use of our site is subject to our Terms and Conditions of Website Use.
How We Use Your Personal Information
How the Contract Is Formed Between Us
Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each stage of the order process.
After you place an order, we will send you an e-mail to confirm that we have received it (Order Acknowledgement). However, this does not mean that your order has been accepted by us.
Unless you cancel your order in accordance with our Cancellation, Returns and Refunds Policy (see below) or we have contacted you to confirm that we are unable to accept your order, our acceptance of your order will occur automatically on the earlier of the date we deliver the Products to you or 7 days following the date we send our Order Acknowledgement e-mail. The Contract between us will only be formed at this time.
We reserve the right to reject any order for any reason and no order will be accepted until payment is received in full for all Products and any related delivery charges.
All orders are subject to stock availability. If we are unable to supply any of the Products that you have ordered we will inform you as soon as possible. In the event that an out-of-stock product is part of an order and we cannot contact you, we will send what products we have in stock, refunding the purchase price of any unavailable product where payment has already been made.
How To Pay
You can pay for Products ordered on our site by PayPal, debit or credit card. We accept the following cards: Visa and Mastercard credit cards and Maestro, Delta and Visa Electron debit cards.
Payment for Products (including delivery charges) will be debited from your payment card at the time of placing your order. This does not mean that your order has been accepted and, if for any reason, your order is not accepted or we are unable to supply the Products you have ordered a full refund will be issued in accordance with our Cancellations, Returns and Refunds Policy
Price of Products
We take care to ensure that the prices of Products on our site are correct. However, it is possible that, despite our best efforts, some of them may be incorrectly priced. We normally verify Product prices following receipt of an order and if we discover an error in the price of the Products you have ordered we will contact you to you to give you the option of continuing to purchase the Product at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing.
Please note that if the pricing error is obvious and unmistakable and could reasonably have been recognised by you as a pricing error, we do not have to provide the Products to you at the incorrect (lower) price even if we have failed to notify you that we do not accept your order within 7 days of our sending our Order Acknowledgement.
The price of all Products includes VAT (where applicable) but does not include delivery charges. Our delivery charges are as quoted on our site from time to time (see Delivery section below).
For full details of our delivery service, delivery locations and charges please refer to our Delivery Information and Charges page.
All quoted delivery dates and times are estimates and although we will try our best to meet them we will not be responsible if we are unable to do so. We will let you know if we cannot deliver your products within 30 days of when we receive your payment and will give you the option to either wait for the Products or cancel your order and receive a full refund.
We strongly recommend that you do not book fitters or trades persons until your order has been delivered and checked by you. We cannot be held responsible for any third-party costs or charges which you incur due to non-delivery of an order, or orders that have not been checked on delivery.
We are not able to process orders or deliver on UK Bank Holidays and Sundays.
All orders will be delivered to a single address. For security reasons your first order using a credit/debit card for the first time when placed online or by phone will need to be delivered to the cardholder’s address. Subsequent orders can then be made to an alternative address.
To minimise inconvenience we will, wherever possible, try to make one single delivery to you. This means that if your order contains a mix of products with different delivery lead times, the longest lead time will apply to the whole order.
All deliveries must be received and signed for by a person over the age of 18. If no-one is available to take the delivery, we will leave details at the address to rearrange delivery. We may need to make an additional handling charge for redelivery. Should no-one be available to take the redelivery we may cancel the order and refund your money, excluding any delivery charges.
Due to insurance guidelines, our delivery personnel are unable to enter private residences. Delivery will be to the kerbside of the delivery address. The recipient of the Products is responsible for any additional lifting once the delivery has been made.
Risk of loss and damage in the Products will pass to you on the date when the Products are delivered or on the date on which we make our first attempt to deliver them to you.
Returns and Refunds
Returns and Refunds will be handled in accordance with our Cancellations, Returns and Refunds Policy.
We provide guarantees on many of our Products purchased online. These can be identified by the guarantee stated in the Product description page. If you are a consumer, a guarantee is in addition to your legal rights in relation to Products that are faulty or not as described. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office.
Except for remedies set our in our Cancellations, Returns and Refunds Policy, if any Product which we supply is proven to be damaged or defective we will either repair or replace the Product or offer a refund less a fair amount on account of your use of the Product.
Where we are unable to perform our obligations under the Contract due to matters outside of our control or if we supply a product that is damaged or defective we will not in any circumstances accept liability for any claim to recover loss of profits or any special or indirect loss, damage or expense. Nothing in these conditions excludes or limits in any way our liability for:
a) death or personal injury caused by our negligence;
b) fraud or fraudulent misrepresentation; or
c) any matter for which it would be illegal for us to exclude or attempt to exclude our liability.
As a consumer customer you may have additional legal rights in relation to Products that are faulty or not as described and nothing in these Terms affects these rights. Further advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office. Nothing in these Terms will affect these legal rights.
As a responsible retailer, we are aware that minors can incorrectly use some DIY products. We do not knowingly sell to children and orders may only be placed by persons aged 18 or over.
Other Important Terms
Our site and its contents and any Contract formed as a result of its use shall be governed by and construed in accordance with Scots law and shall be subject to the exclusive jurisdiction of the Scottish courts.
If you are not satisfied with your purchase please contact us by telephone on 0131 644 3108 or email firstname.lastname@example.org. We will try to resolve any issues that you have as quickly as possible. If you remain unhappy with our final response, you may be entitled to refer your complaint to The Furniture Ombudsman.
You may also access the European Commission’s Online Dispute Resolution Portal available at http://ec.europa.eu/